Contact Us

Have a question about one of the sweepstakes casinos we cover, spotted something that needs updating, or want to talk to us about a business enquiry? Here's how to reach the team behind ithacalibrary.com.

How to reach our sweepstakes casino review team

The quickest way to contact us is by email at [email protected]. We read every message and try to reply within 48 hours, though busier periods around new sweepstakes casino launches or seasonal promotions can occasionally slow that down. Please include as much detail as possible in your first message — the name of the operator you're asking about, screenshots if relevant, and what outcome you're hoping for — so we can point you in the right direction faster.

What we can and can't help with

We're an independent comparison and review site, not a sweepstakes casino operator, payment processor, or regulator. That shapes what we're able to do when you contact us:

• Review feedback and corrections: if something in one of our write-ups on Spinblitz, Casino.Click, Free Spins, or any other listed platform looks outdated or inaccurate, tell us and we'll look into it.
• General questions about the sweepstakes model: we're happy to explain how Gold Coins and Sweepstakes Coins work, or how the dual-currency structure differs from traditional online gambling.
• Account, redemption, or payment issues: we can't access your account, process a redemption, or resolve a dispute with an operator. Those requests need to go directly to the sweepstakes casino's own customer support team, since only they can view your account details and verification status.
• Legal advice about your state: we don't provide legal advice on whether a specific platform is available or compliant where you live. Availability varies by state and changes over time, so always check the operator's own terms and your state's current rules before signing up.

Reporting an issue with a listed operator

If you've had a problem with a platform featured on this site — a delayed redemption, a confusing bonus term, or a customer service issue — we do want to hear about it, even though we can't intervene directly. Reader reports help us keep our rankings and editorial ratings honest and flag operators whose practices have changed since our last review. When reporting an issue, it helps to include:

1. The name of the operator, exactly as listed on this site.
2. A short description of what happened and when.
3. Whether the issue was resolved, and if so, how long it took.
4. Any relevant screenshots, with personal or account details blacked out.

For anything related to gambling behaviour or wanting to set limits on your own play, our Responsible Gambling page has resources and information that are more appropriate than a general contact form.

Media, partnership, and advertising enquiries

If you represent a sweepstakes or social casino brand and want to discuss a listing, correction, or partnership, please use the same email address and mark your subject line clearly as a business enquiry. We're transparent that some of the links on this site are commercial, and you can read more about how we approach that on our About Us page. Being featured or contacting us commercially never changes how an operator is rated — our editorial ratings are based on the same research criteria for every platform we list.

Before you write in: quick answers to common questions

A few things we're asked often enough that it's worth covering here before you reach out:

• "Is this platform legal in my state?" — Sweepstakes casinos operate under a promotional sweepstakes model rather than traditional real-money wagering, and availability varies by state. Some states restrict or prohibit this model entirely, and individual operators choose which states they serve. Always check the operator's own eligibility list and your state's current position, since laws in this space change frequently.
• "Do I have to pay to play or to win?" — No. Legitimate sweepstakes casinos generally offer a free method of participation, often described as "no purchase necessary," alongside the option to buy coin packages. Buying coins is never required to redeem prizes.
• "Why haven't I heard back yet?" — If it's been longer than a few business days, feel free to send a polite follow-up. Enquiries that involve account-specific detail may take us longer to research properly, or may need to be redirected to the operator itself.

What to check before you contact an operator directly

For account-level questions — verification, redemption thresholds, or payment timing — you'll generally get a faster answer straight from the operator's own support channel. Before reaching out to them, it's worth having ready:

• Your registered email or username.
• Any confirmation numbers tied to a redemption or purchase.
• Details of the identity documents you've already submitted, if verification is involved.

Most reputable platforms require government-issued photo ID and sometimes proof of address before releasing a prize redemption, so having those ready in advance tends to speed things up considerably.

Staying informed between visits

Sweepstakes casino terms, state eligibility lists, and promotional offers change more often than many readers expect. If you're contacting us about a specific detail — a welcome offer, a redemption threshold, or a state restriction — bear in mind that our team fact-checks listings periodically, but the fastest way to confirm current terms is always the operator's own terms and conditions page. For general background on how these platforms are structured and what protections apply, our Terms and Conditions page is a useful starting point.

We appreciate every message, whether it's a correction, a question, or simply feedback on how we can make ithacalibrary.com more useful. Reader input is a genuine part of how we keep this site accurate.