Talkback

Talk Back is where you can ask a question or make a suggestion about library services.

Please let us know what you think, and we will post your suggestion and an answer from one of our helpful staff members.

Comments from 2015 See previous years

We have lots of awesome databases, but even more would be better!
Comment from Anonymous on Jul 31 2015

Check out our latest database, Statista, a statistics portal that provides data on over 80,000 topics from more than 10,000 different sources including agriculture, advertising, health, hospitality, consumer goods, and much more.

The content is geared towards business and marketing statistical needs, with a focus on current statistics.  Ready made tables are available for download as images to insert into presentations.

Answered by Lisabeth Chabot, College Librarian

Why isn't the library on any of the campus directional roadside signage? It seems weird that the Handwerker Gallery is on the signs, but the library isn't.
Comment from Anonymous on Jul 24 2015

Great question for which we do not have an explanation.  I assume that the signage is intended for off-campus visitors who are attending campus events, etc.   We hope that most campus community members are able to direct visitors to the library.

Answered by Lisabeth Chabot, College Librarian

Why does the elevator require a key to get from the first floor into the library?
Comment from Anonymous on Jul 16 2015

The first floor of Gannett Center has different opening and closing hours than those of the Library.  Tenants of the Gannett Center  try to create a safe and secure environment at all times, particularily in view of the Library's 24/5 operating hours during the Academic Semesters.  College community members who have accessability needs should contact Student Accessability Services (updated 7/22/15)

Answered by John Birk, Collections and Facility Supervisor

Hi! Just wanted to let you know that I am unable to access my account information through the IC Library website's top right hand corner link. I am directed to a blank page. Thanks!
Comment from Anonymous on Jun 01 2015

Sorry you're having this problem: it's a known bug that we're trying to fix. In the meantime, please use this link  to access your account information.

Answered by Ron Gilmour, Web Services Librarian

Hey Ben, I randomly clicked on a link to your profile page and this error message is what I got: Parse error: syntax error, unexpected '[' in services/staff_details.php on line 14 Just thought you'd like to know. Cheers!
Comment from Anonymous on May 30 2015

Thanks for catching this error! It's fixed now.

Answered by Ron Gilmour, Web Services Librarian

That art installation that greets us as we enter the library is poignantly evocative of something, but what? Are the empty shelves symbolic of the future of libraries or more akin to the message of TS Eliot's Hollow Men?
Comment from Visiter on May 29 2015

We are relocating the print reference collection in order to provide more group study tables and seating on the main floor.  Never fear, the empty shelves will be filled as soon as the stack units are stabilized.

Answered by Lisabeth Chabot, College Librarian

The air is not on or working today, and everyone is way too hot to work, is there something that can be done? It's a problem on every floor. Tomorrow is the last day of finals, and we have a lot of work to get done.
Comment from Kate on May 10 2015

As of this reply @ 8:45am, they have been aware of the problem and are working to make the environment more comfortable.  I have noticed that the Campus Center is very comfortable if you are so inclined.
 

Answered by John Birk, Collections and Facility Supervisor

The Library is fantastic. Don't let it change.
Comment from Suggestion Box on May 04 2015

Thanks for such positive feedback.  We will continue to enhance our services and resources with our users in mind.  Good luck with final exams.

Answered by Lisabeth Chabot, College Librarian

Could you tell me, when are books that on reserve for the Spring semester put back into general circulation (assuming they are not requested again for a summer class)?
Comment from Patrick on May 02 2015

Hello Patrick;
Thank you for your question.
Books on reserve for the spring semester will be de-processed and returned to the general collection beginning May 12. The process takes a few days.
If there is a book that you need to check out for the summer session, please contact reserve@ithaca.edu and we will see if the item can be removed from reserve now.

Answered by Ben Hogben, Access Services Manager

Where do you find a website
Comment from Elizabeth jones on May 01 2015

Elizabeth:

You can usually locate a specific website by typing relevant words into any web browser.  For additional asssitance, stop by the Research Help Desk, call (607) 274-3890, text us at 607-216-8513, or email us at reference@ithaca.edu

Answered by Lisabeth Chabot, College Librarian

Recently, the audio/visuals by the Handwerker Gallery have been getting increasingly louder (such as this morning). Is there any way the noise can be reduced?
Comment from Anonymous on May 01 2015

We contacted Mara Baldwin, the gallery director, asking for the audio volume for this student project to be reduced.  They will turn down the volume beginning on Monday for the duration of Finals Week.

Answered by Lisabeth Chabot, College Librarian

Most of the apple mouses in the library do not scroll up. Is there any way this can be fixed?
Comment from Anonymous on Apr 26 2015

Yeah, that roller ball gets pretty dirty from lots of hands. You can use a piece of paper to fix/clean it. Seriously:

From macintoshhowto.com
 

 

Simply take a sheet of clean white paper, put it on top of the mouse, and press down on the scroll wheel with your finger, but with the paper between your finger and the scroll wheel. Press quite hard with it and at the same time scroll around – moving it up and down and round and round. Move to a different area of the paper and give it another go.

The paper seems to absorb all the oil and gunk off the scroll wheel, and the scroll wheel in turn when it is clean must absorb the gunk off the sensors or whatever is underneath it.
If this does not take care of the problem, please report it to either an ITS student consultant or Circulation student employee at the Circulation Desk.

Answered by Dan Taylor, Library Technology Specialist

Need help using SRDS.
Comment from Anonymous on Apr 26 2015

See this short SRDS video I created. Email me if you have additonal questions. 

Answered by Cathy Michael, Communications Librarian

What does a librarian do on an average day? What's it like to be a college librarian?
Comment from Anonymous on Apr 24 2015

The answer to your first question varies from librarian to librarian - stop by the Research Help Desk, Music Center Desk, College Archives, or ask to meet one of the Librarians who works in Elecctronic and Technical Services.    As College Librarian, I am focused on addressing the Library's Strategic Priorities:

1. Develop access to content that meets the diverse needs of the various programs across the College.
2.  Develop and deliver high quality, personalized information services that are based on user preferences and a connection to academic programs.
3.  Engage in outreach and collaborative activities that enhance teaching and learning at the College and expand possibilities for productive partnerships.
4.  Develop multiple opportunities for students to acquire information literacy skills and faculty to enhance their research skills.
5.  Develop strategies that aim for sustained improvement by engaging users in an ongoing dialogue and continuously monitoring the allocation of personnel and other resources in support of our mission.

Answered by Lisabeth Chabot, College Librarian

Is there a particular book that is most commonly borrowed?
Comment from Brian on Apr 22 2015

Brian:

This varies from year to year - the top three ebooks used in the last 12 months are:  

1. American Dream and the Public Schools
2. Our Unsystematic Health Care System 
3. Film Festivals : Culture, People, and Power on the     Global Screen

Top three print books:

1. Civil War and Reconstruction : a documentary collection 
2. Basics of singing 
3. Joint structure and function : a comprehensive analysis 

Answered by Lisabeth Chabot, College Librarian

do playaways have two headphone slots, so two can listen at the same time?
Comment from Anonymous on Apr 21 2015

The PlayAways have one headphone output slot. Other options would be 3.5 mm external mini speakers or a dual 3.5 mm heaphone adapter, which would allow two headphones to be used at once.

Answered by Ben Hogben, Access Services Manager

Does IC Library participate in poem-in-your-pocket day? If so, have they considered allowing students to submit poetry to be handed out?
Comment from anonymous on Apr 20 2015

This year Poem in Your Pocket Day will be held on April 30.   Rather than submitting poetry on paper, we suggest that poets/poem lovers share their poem selection on Twitter by using the hashtag #pocketpoem.

Answered by Lisabeth Chabot, College Librarian

Great introduction to sources available. I think it would be best to start with hands on right away. Movie wasn't necessary.
Comment from Anonymous on Apr 15 2015

Thanks for the feedback - we will use it to modify future sessions.

Answered by Jim Bondra, Business Librarian

We think that this was a very useful introduction and we think this has limitless application for many disciplines.
Comment from Ali Erkan and Judith Ross Bernstein on Apr 15 2015

Thanks for the positive feedback.

Answered by Jim Bondra, Business Librarian

Why is there only one 15 minutes parking spot? It makes it difficult if you only have to pick or return DVDs. Who are all the special permit spots for anyway?
Comment from anon on Apr 15 2015

Parking rules and permits on campus are set and/or issued by the Office of Public Safety and Emergency Management.   We suggest you contact them for more information:  (607) 274-3756  or parking@ithaca.edu

Answered by Lisabeth Chabot, College Librarian

What is the oldest (non-serial/periodical) material in the Library? What is the oldest material including these?
Comment from Anonymous on Apr 13 2015

The oldest item is on ultrafiche: Decades of the newe worlde or West India: conteyning the nauigations and conquestes of the Spanyardes, with the particular description of the moste ryche and large landes and Ilandes lately founde in the west Ocean, perteynyng to the inherita. Author: Eden, Richard, published in 1555.   It is part of the Library of American Civilization collection.

The Ithaca Journal newspaper from 1823 is available online through the New York State Historic Newspaper Collection.  Harper's Magazine (print) and the New York Times (online and microfilm) newspaper begin with 1850.

For non-US content, we have the Times of London newspaper on microfilm beginning in 1788.

 

Answered by Lisabeth Chabot, College Librarian

It seems the access portal to LexisNexis accademic is down.
Comment from Anonymous on Apr 08 2015

We can't replicate the problem. Please make sure you're logging in through My-ResNet or ICAirnet-Secure, NOT ICAirnet. Please stop by the desk if you need help.

Answered by Lisabeth Chabot, College Librarian

I think the main floor of the library should have more single seating. It can get frustrating to be searching for seats and to find only one person sitting at a 6+ person table.
Comment from Anonymous on Apr 08 2015

To support the spectrum of user activities we've intentionally placed the larger tables on the main floor to support group study and collaboration.  The furniture on the remaining floors,smaller tables, study carrels, and lounge chairs support individual study.  

Answered by John Birk, Collections and Facility Supervisor

I understand that the second and third floor are designated for group study, and so the noise levels of students chattering is absolutely tolerable. [edited for length] Is there anything that can be done from the library's side to help fix this problem with the students? Is it possible for the staff to be less tolerant of these behaviors?
Comment from Anonymous on Apr 07 2015

We would hope that everyone in the library would be considerate of those around them.  Community standards are best supported by everyone taking part in their implementation and enforcement.  If speaking to other users does not resolve a problem, please do not hesitate to speak with a staff member at the Circulation Desk, who can help to resolve the situation. 

Answered by John Birk, Collections and Facility Supervisor

I'm having trouble loading any databases?
Comment from Anonymous on Apr 05 2015

Take a look at this Talkback. Could the network be the problem?

Answered by Ron Gilmour, Web Services Librarian

I'm trying to access Naxos and it won't load. I've tried accessing several other databases too and the same problem occurs. The page to sign in never loads.
Comment from Anonymous on Apr 03 2015

A quick thing to try -- our databases are not available over ICAirnet. You'll need to use My-ResNet or ICAirnet-Secure. If you are still having problems, please fill out the Database Access problem form, and we'll hop right on it.

Answered by Dan Taylor, Library Technology Specialist

I would like to thank Mister Bondra and all of the Librarians for his keeping our Slytherin students from obviously wasting Muggles time and money. Students of Hogwarts certainly know better. M. McGonagall (Dame)
Comment from Minerva McGonagall on Apr 03 2015

No unseemly house rivalry, please. Mr. Bondra strives to meet the information needs of students of all houses as well as Muggles and the occassional house elf.

Answered by Ron Gilmour, Web Services Librarian

I was checking out that legal research guide you've been promoting, but there is nothing there about the Wizengamot. False advertisin?
Comment from Slytherin on Apr 02 2015

Not at all. We limit our wizardry to answering legal questions involving only established United States & International laws not parallel universes.

Answered by Jim Bondra, Business Librarian

I love how responsive the staff at the library is on this site! Thank you for your commitment to making our library experience a comfortable one :D
Comment from Anonymous on Apr 01 2015

Thanks so much for your kind feedback.  I know that all of our staff, including our student employees, focus on meeting our users needs.

Answered by Lisabeth Chabot, College Librarian

Is that artwork on the third floor on the way to the music building Christian or Roman Mythology?
Comment from Anonymous on Mar 31 2015

The plaster casts displayed throughout the library came from the Metropolitan Museum of Art in New York City.
A catalogue was produced when the casts were exhibited in Handwerker Gallery in 2005.  According to the catalogue, the cast that you reference is of "Adoration of the Maji" by Nicola Pisano, a sculptor active from 1258-1278.  The original sculpture is one of the panels on an octagonal marble pulpit located in Siena, Italy's Cathedral.

Answered by Lisabeth Chabot, College Librarian

Is there any way to request texts for the library?
Comment from Anonymous on Mar 23 2015

Simply complete the Request a Purchase Form.

Answered by Lisabeth Chabot, College Librarian

It is a problem that the institution/library does not offer laptops for loan that students can take back to their residence for a period of time. [truncated] Thank you and I hope to discuss this further on a platform that is not a publicized forum.
Comment from Anonymous on Mar 23 2015

The intended purpose of the laptops is to allow computer use on all floors of the building, since the building's wiring will not support any more desktop computers. The Library expanded our hours to a 24/5 schedule to allow students to use our resources (including computers) whenever needed. We suggest that you share your idea with the ITS Helpdesk, as ITS handles campus-wide technology issues.

Answered by Lisabeth Chabot, College Librarian

Here for Ed Tech Day. Yours is the best functioning library website I've seen. Kudos to whoever is responsible.
Comment from Visitor on Mar 19 2015

Thanks very much! We're glad you found it useful.

Answered by Ron Gilmour, Web Services Librarian

I like the background music playing before you enter the library. It is a nice way of relaxation! Much appreciated.
Comment from Anonymous on Mar 18 2015

The music and images being projected are an ongoing project of the Art History department.  Mara Baldwin, Director of the Handwerker Gallery, will be pleased to know that her efforts are noticed and appreciated.

Answered by Lisabeth Chabot, College Librarian

Is it possible to put up signs telling patrons to be "considerate of others." Studying in the library, especially the 3rd floor cubicles, has become increasingly difficult due to people who have no respect or consideration for others around them.
Comment from Anonymous on Mar 03 2015

During mid-terms and the run-up to Spring Break we see increasing numbers of people using all areas of our Library.  
Please remember that the 2nd and 3rd floors are given over to group or collaborative study and the 4th and 5th floors are designated as quiet study floors.
I would appreciate it if you would consider contacting me personally; we'd like to know the exact area you are referring to so we may follow up on your suggestion.
Please send me an email or ask for me at the Multimedia Desk.
Thank you.

Answered by John Birk, Collections and Facility Supervisor

Your New DVD List popup blurbs have a kink. Boxtrolls is 1 hr 37 min, not 37 min. Nightcrawler is an 1 hr 58 min, not 58 min, and there are more.
Comment from Anonymous on Feb 25 2015

Nice catch! Thank you for pointing out this glitch! It's fixed now.

Answered by Ron Gilmour, Web Services Librarian

Is there a place to safely dispose of non-rechargable batteries on campus?
Comment from Anonymous on Feb 23 2015

There are several e-waste recycle bins placed around campus - the bins accept rechargeable batteries, CFLs, ink cartridges, cell phones, cordless phones, and other small electronics.  There is a bin in the library entrance way - next to the Ithaca Times newsstand.   Questions about e-waste recycling should be directed to the Recycling Line at 274-1777. 

Answered by Lisabeth Chabot, College Librarian

Could someone take a look at the door to the library from Whalen? It's been getting jammed for a lot of people and it's not that it's locked, it's just tricky to open sometimes. And it's recently been a more frequent issue.
Comment from Anonymous on Feb 22 2015

Thank you for bringing this to our attention, a maintenance service request has been submitted 6:45 2/23/2015

Answered by John Birk, Collections and Facility Supervisor

I see somebody wanted colored pencils so you ordered some. I'd like to check out a hamster, can you order one?
Comment from Anonymous on Feb 20 2015

Sadly, rodents fall outside of both our collection development policy and the College's pet policy. But thanks to our friends at YouTube, you can watch hours of amusing hamster videos like this one:

Answered by Ron Gilmour, Web Services Librarian

I want to be able to check out colored pencils!! Thank you
Comment from Suggestion Box on Feb 20 2015

Thank you for your suggestion.

A box of colored pencils is on order.

Answered by Ben Hogben, Access Services Manager

Hi! I know this question has been brought up before, but I want to put it on the table again. I think the library should have a microwave that is accessible to students. With the addition of grab-n-go and the library cafe, the facility is essentially encouraging more students to bring and eat food in the library. I know that none of your products require a microwave, but students will often eat a meal brought from an outside source into the library. Please consider these facts for the possibility of adding a microwave in the library. Thank you.
Comment from Anonymous on Feb 19 2015

We have reviewed the heating/cooking of items in the public space in the library with the Office of Environmental Health and Safety, particularly in vew of the installation of the Cafe.  EHS informed us that doing so has the potential to trigger the smoke/fire detection system that is in place to protect the library collections and computers.  Once the system is triggered, EHS requires an evacuation and extended investigation.  Based on the success of our pilot Cafe initiative, we expect to continue to collaborate with Dining Services in order to offer Grab and Go as a convenience to students.

Answered by John Birk, Collections and Facility Supervisor

The hand dryer in the men's room on the 3rd floor hasn't worked in a LONG TIME. Can a maintenance request be put in? Thanks!
Comment from Anonymous on Feb 19 2015

Thank you for letting us know, we will take care of that directly.

 

Answered by John Birk, Collections and Facility Supervisor

Oxford music online isnt working - please help!
Comment from Anonymous on Feb 11 2015

We have checked access and it is currently working. Due to contractual restrictions, Oxford Music Online is limited to 8 simultaneous users. You may want to try again at an off-peak time.

Answered by Kate Payne, Electronic Resources Coordinator

Hello! The library is a little toasty on the main floor. Can you please turn down the heat or have facilities fix the issue? Thank you.
Comment from Anonymous on Feb 10 2015

Lately the LIbrary and other buildings on campus have been experiencing fluctuating temperatures that are not comfortable to all.  Some areas of the Library are very cool and others are too warm, as you have noticed.  I will follow up with the HVAC crew and perhaps they can make some adjustments.

Answered by John Birk, Collections and Facility Supervisor

Hi. The library is uncomfortably warm. Is there any way that you guys could turn down the heat? Its probably at least a couple degrees over 70! Thanks!
Comment from Anonymous on Feb 06 2015

We will talk to Facilities about the indoor temperatures - it is actually below 55 degrees in other parts of the building.  They may be able to make some air handling adjustments.

Answered by John Birk, Collections and Facility Supervisor

I love the library and the people working there are great. One of my favorite aspects to the library in the winter is the bridge between Whalen and the library. It makes life a lot easier when going back and forth. I was just wondering why they close it overnight and if you would consider leaving it open, or even just extending the hours a bit? Thanks!
Comment from Anonymous on Feb 05 2015

The entrance to Whalen closes at 10 pm for security reasons as the closest service point is not staffed after this time.

Answered by Lisabeth Chabot, College Librarian

I would like to see more power outlets installed, or more power strips for use at the library. There are not nearly enough spots for students to plug in.
Comment from Anonymous on Feb 05 2015

We have discussed adding more power outlets with Facilities.   In the meantime,  you can check out power strips at the Circulation Desk.

Answered by Lisabeth Chabot, College Librarian

I love working at the library! It is a very good environment to get work and I appreciate everything you guys do to keep it up and running smoothly. Thanks a lot!
Comment from Tim on Feb 04 2015

Thanks for the positive feedback - we recognize that the Library serves many functions for many users.  We develop resources and services with our users in mind and will continue to do so.

Answered by Lisabeth Chabot, College Librarian

With the addition of grab-n-go, I find the library a distracting place to work (especially during the lunch hour on Tuesday/Thursday). Please move Grab-n-go back to campus center. Isn't the purpose of a library to have a quiet and working atmosphere and not a gathering place for lunch?
Comment from Anonymous on Feb 03 2015

Grab-n-Go is being offered as a pilot service this year.  We periodically meet with Dining Services staff to review the service and will share your comment.  Please note that floors 4 and 5 are quiet floors where you can use one of the Library's circulating laptops via the wireless network.

Answered by Lisabeth Chabot, College Librarian

The library should consider purchasing macbook air chargers! Thank you!
Comment from Anonymous on Feb 02 2015

Thank you for your suggestion.

The Library will consider your request. In the mean-time, the Circulation Desk has a Macbook Pro that may be borrowed for six hours.

Answered by Ben Hogben, Access Services Manager

Why don't they snowblow the roads/pathways instead of shoveling?
Comment from Anonymous on Feb 02 2015

The Grounds Crew in the Office of Facilities uses a variety of equipment to maintain the campus.  Snowplows and sweepers are used to clear roads and pathways.  Staircases and entries are cleared with shovels.  For more details, please contact, Ernie McClatchie, the Director of Grounds and Transportation. 

Answered by John Birk, Collections and Facility Supervisor

Our research librarians are so awesome! I'm leading the ILL office on a ridiculous goose chase right now to track down some manuscripts and they are incredibly patient, persistent and always very kind. Just wanted to say: THANK YOU! Librarians rule.
Comment from Anonymous on Jan 29 2015

Thanks for the positive comments!  The library staff who handle Interlibrary Loan requests are very service-oriented and strive to deliver materials in a timely fashion.  It is nice to know that their efforts are appreciated.

Answered by Lisabeth Chabot, College Librarian

This library is not huge enough to fit all of the fellow Ithaca students in here. When my buddies and I come to the library after hitting the gym, we find that there isn't space for 4 swole dudes to study our sports management homework together. Nearly all of the chairs were full...(edited for length)
Comment from Anonymous on Jan 24 2015

Thank you, we appreciate your feedback.  This is an on-going issue that we encounter a number of times during any acedemic year.    This issue doesn't usually arise so early in a semester.  It is a priority and a challenge.  Last summer we created more group study seating on the main floor.  I continually review space, seating, and other LIbrary conditions.

Answered by John Birk, Collections and Facility Supervisor

Hate to be that grumpy library goer but I'm about to be. Almost every time i take out multimedia discs from the library the kind students behind the counter take zero care in handling the discs. Fingers all over the surface, and smashing them back into the case, no doubt scratching them. I see this as akin to flipping through the pages of a book and ripping the pages. Maybe some instruction on the handling of discs is in order?
Comment from Anonymous on Jan 14 2015

I appreciate you bringing this to my attention. We suffer suprisingly little damage particularly in comparison to our statistics. Discs are amazingly durable. However, dirt and fingerprints are the leading cause to playback issues. At the beginning of the each semester, the staff meets to review policies and procedures.  We'll be meeting on Monday.

Answered by Kelly Merritt, Multimedia Services Manager

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Greatest Hits

The wireless connection isn't working for me in the library.

As of December 2014, the number of wireless access points in the Library has been tripled. Anecdotal evidence shows a vast improvement in wireless connectivity. If you continue to experience problems, please report them the ITS Help Desk using the Wireless Problems form.

Answered by Lisabeth Chabot

Does the library have a collection of all the textbooks that are used for courses?

As a general rule, the Library does not collect textbooks for courses offered at the College. This is not because we are trying to make students' financial situations more challenging.  

During a typical academic year, there are approximately 2800 undergraduate and 450 graduate courses taught at IC. Using 3 texts as the average required for each course, this equals approximately 9750 books.  Also, textbooks tend to be frequently updated.

In recent academic years, the Library budget has allowed for the purchase approximately 5,800 new books and ebooks to support the current research needs of all departments and programs on campus.

We  do not have the funds to purchase current textbooks, while at the same time supporting student and faculty research needs.

Faculty sometimes place copies of textbooks or chapters from texts on reserve or ereserve.  If you’re not sure whether your professor has put your course’s textbook on reserve, search the Reserves site to see what is available.

Please note that, as academic libraries generally do not purchase textbooks, they are not available on interlibrary loan.   The IC Library does not fill Interlibrary Loan requests for textbooks in current use at the College.  

The Ithaca College Bookstore provides a rental service and sells textbooks.  Additional rental/purchase sites:

Chegg

CampusBookRentals.com

CengageBrain

BookRenter

Half.com

Amazon also rents textbooks as of Fall 2012.

Answered by Lisabeth Chabot

I understand that the second and third floor of the library are designated as group study, however, every time I am in the library groups are so loud and disrespectful it drives me crazy. I realize the fourth and fifth floors are for quiet study, but I can barely hear my group discussing at a moderate volume on the lower levels. Is there any way to remind patrons that while the floor is group study, they should still try to keep the volume down to a respectable level? It would go a long way towards creating a more positive library environment.

Given the open nature of the library's architecture, noise levels are hard to manage. Try asking people to be quieter--this usually works. If it doesn't, please see a Library staff member, who will use his or her magical librarian shushing powers.

Answered by Ron Gilmour

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